Return & Refund Policy

Made-to-Order Products

Our products are made to order specifically after you place your order.

Because products are produced specifically for each order, we generally do not accept returns or exchanges simply because you changed your mind, selected the wrong size or color, or no longer want the product, where applicable law permits us to exclude such returns.

This does not affect any mandatory consumer rights you may have under the laws applicable to your purchase.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number

• A description of the problem

• Clear photographs showing the issue

We will review the issue and, where appropriate, provide a replacement or refund.

You will not be required to pay return or replacement shipping costs for products that are defective, damaged, or incorrectly supplied where applicable consumer law requires us to cover those costs.

UK & EU Consumer Rights

If you are located in the United Kingdom or European Union, you may have statutory consumer rights that apply to your purchase.

Nothing in this policy limits or excludes any rights that cannot legally be excluded.

Where a statutory right to cancel, return, repair, replacement, price reduction, or refund applies, we will comply with the applicable law.

For eligible cancellations under applicable distance-selling rules, refunds will be processed in accordance with the applicable legal requirements.

EU 14-Day Right of Withdrawal

For customers in the European Union, consumers generally have a 14-day right of withdrawal for online purchases.

This right does not generally apply to goods made to order or clearly personalized, where the applicable legal exception applies.

Where the right of withdrawal applies, the customer must notify us within the applicable withdrawal period and return the product within the required timeframe.

Unless otherwise required by law, the customer is responsible for the direct cost of returning an item when exercising a valid right of withdrawal, provided that we informed the customer of this before the purchase.

UK 14-Day Cancellation Right

For customers in the United Kingdom, consumers purchasing goods online may have a 14-day cancellation right.

This right does not generally apply to personalized or custom-made goods where the applicable legal exception applies.

Where a cancellation right applies, we will provide the applicable refund in accordance with UK consumer law.

Refunds

Approved refunds will be issued to the original payment method used to place the order.

Where a refund is legally required, we will process it within the applicable legal timeframe.

Depending on the circumstances, a refund may include the applicable standard delivery charge.

Exchanges

Because our products are made to order, we generally do not offer exchanges for incorrect sizes, colors, or changes of mind where the law permits us to exclude such exchanges.

If you receive a defective, damaged, or incorrect product, please contact us so that we can determine the appropriate solution.

Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply for a replacement shipment.

This provision does not affect any rights you may have under applicable consumer law.

How to Request a Return or Refund

Please contact us through our Contact Us page and provide:

• Order number

• Full name

• Email address used for the order

• Reason for the request

• Photographs, where applicable

We will review your request and provide instructions for the next steps.

Contact

If you have any questions regarding returns, refunds, or your consumer rights, please contact us through our Contact Us page.